Accessible from https://www.qmyturn.com/terms-and-conditions, these Terms & Conditions ("Terms") govern Your access to and use of the QMyTurn website, mobile application, and related services (collectively, the "QMyTurn Platform"). By accessing or using the QMyTurn Platform, You agree to be bound by these Terms and by Our Privacy Policy. If You do not agree to these Terms, please do not use the QMyTurn Platform. These Terms were last revised on July 18th 2026. We may update these Terms from time to time; continued use of the QMyTurn Platform after changes are posted constitutes Your acceptance of the revised Terms.
QMyTurn provides a queue and appointment management platform that allows patients to join a participating clinic's walk-in queue, book appointments, and receive status updates and reminders. QMyTurn is a scheduling and communication tool only — QMyTurn is not a healthcare provider, does not practice medicine, and does not guarantee clinic wait times, appointment availability, or the accuracy of information provided by participating clinics.
You must be at least 18 years old to create an account or use the QMyTurn Platform on Your own behalf. By using the QMyTurn Platform, You represent and warrant that You meet this requirement and that the information You provide (including Your name and phone number) is accurate and belongs to You.
When You provide Your mobile phone number to QMyTurn — whether by creating an app account, joining a clinic's queue, or booking an appointment — You consent to receive text messages (SMS) from QMyTurn related to that activity. These messages may include:
Message frequency varies depending on Your activity on the QMyTurn Platform (for example, how often You join a queue or book an appointment). Message and data rates may apply — check with Your mobile carrier for details. Consent to receive these messages is not a condition of using any QMyTurn service where an alternative (such as in-app notifications) is available. Reply STOP at any time to a QMyTurn text message to opt out of future SMS messages. Reply HELP for help, or contact Us at contactus@qmyturn.com. Opting out of SMS messages may limit Your ability to receive real-time queue and appointment updates. QMyTurn, its carriers, and messaging providers are not liable for delayed or undelivered messages.
You are responsible for maintaining the confidentiality of Your account credentials and for all activity that occurs under Your account. Notify Us immediately at contactus@qmyturn.com if You suspect unauthorized use of Your account.
You agree not to misuse the QMyTurn Platform, including by: providing false information; attempting to join a queue or book an appointment on behalf of someone else without their knowledge; interfering with or disrupting the QMyTurn Platform or its servers; or using the QMyTurn Platform for any unlawful purpose.
Clinics using QMyTurn are independent third parties, not employees or agents of QMyTurn. QMyTurn is not responsible for the quality of care, scheduling decisions, or any other actions taken by a clinic or its staff. Any dispute regarding care received at a clinic should be directed to that clinic directly.
The QMyTurn Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied. QMyTurn does not warrant that the QMyTurn Platform will be uninterrupted, error-free, or that queue/wait-time estimates will be accurate.
To the fullest extent permitted by law, QMyTurn shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to Your use of, or inability to use, the QMyTurn Platform, including damages related to missed appointments or delayed/undelivered messages.
We may revise these Terms at any time by posting an updated version on the QMyTurn Platform. Material changes will be indicated by an updated revision date at the top of this page. Your continued use of the QMyTurn Platform after a revision becomes effective constitutes Your acceptance of the revised Terms.
If You have any questions about these Terms, You may contact Us at contactus@qmyturn.com